More than a professional whistleblowing hotline
Ethicontrol's outsourcing service is:
Whistleblowers leave anonymous messages and receive a feedback via customized capture channels
Messages are captured directly into incident management software for processing by your team
Your team responds and documents reviews and investigations within the case management
More details How it works
Help your people work and live with integrity
Ethicontrol will help people anonymously express their concern assuring that the issues are resolved quickly and efficiently
«Most effective fraud detection method»
«51% of fraud cases are discovered due to hotlines»
«Organisations with hotlines suffer 41% fewer fraud losses and detect fraud cases 50% faster»
ACFE Report to the Nations on Occupational Fraud and Abuse, 2014
«One of the most convenient communication channels for employees and most suitable anonymous channel for non-employees"»
KPMG Integrity Survey, 2013
«Outsourced hotlines are more effective comparing to in-house»
IBE Effectiveness of hotlines Report, 2012
Deal with high-quality and well-structured information only
Ethicontrol's data capture is designed to get the most important information within the limited amount of time.
Our web-forms and interview scripts are made to improve the quality of incoming messages during the initial registration outlining key facts and important details.
All incoming case related information is structured, homogeneous and compiled in order to improve the effectiveness of its use.
Respond in due time
Ethicontrol will immediately notify the company or those charged with governance about the new message.
Besides, the application will help users prioritize a response based in triage criteria, outlining important and urgent messages.
Ethicontrol will also remind responsible users about pending messages or cases making sure they are solved without delays.
Keep continuous two-way communication with informants
Ethicontrol will help you establish direct communication with anonymous whistleblowers.
Each informant is given a secret unique code for access to his/her case via web-cabinet or the contact-center.
Your response or investigation team can ask clarification questions to anonymous whistle-blowers during an investigation, while informants — control the progress of how their concern is being addressed.
Investigate and respond faster
Automate your incident management.
Assign preapproved and dedicated case workflows to incidents.
Set priorities, delegate tasks or distribute notifications across teams and organization.
Make decisions based only on facts and evidence
Ethicontrol software will setup an internal investigation case, assist in the collection of case materials: separating facts from hypotheses, assessing collected evidence and prepare case report for management decision.
Features
| Proprietory contact-center focused on business conduct and ethics | |
| Incident triage and prioritization | |
| Incident escalation beyond management level | |
| Feedback loops with anonymous whistleblowers | |
| User rights managements considering incident types, company units, cases and within single case | |
| Team roles matrixes | |
| Pending status control dashboard and statistics monitoring |
| Links between cases. Incident split and merge | |
| Case materials assessments | |
| Multilingual web-capture and online software | |
| Compliance with international anticorruption and antibribery laws | |
| Messages and notifications | |
| Audit trail | |
| Secure storage and data protection |
Affordable tool from industry experts
Cheaper and better than doing it on your own (in-house)
Leading international best practice + experience of best local companies
Sophisticated inside - easy, friendly for users outside