Scripts are a set of commands or actions that can be run inside a case. For example: notify certain users — notify the Ethics Committee, simultaneously assign a team and a specific program of tasks. The main idea - one click does a lot of work for you - similar to macros in office programs.
Now it is possible to assign scripts only manually, and there is no possibility to create scripts on your own (there is a Support Service for this). However, we are already working on this, as well as on the rules for automatically launching certain scripts:
- By status change;
- Upon the occurrence of an event in the system (comment of the applicant, comment of the manager, etc.).
What are your needs and ideas for automation?