Ukrenergo introduces an external hotline for ethics and compliance operated by Ethicontrol

Yesterday one of the largest companies in Eastern Europe — Ukrenergo  announced the start of the hotline on ethics and compliance . 

About Ukrenergo

UKRENERGO NPC SE is a power company responsible for operational and technological control of the Integrated Power System (IPS) of Ukraine and electricity transmission via trunk power grids from generating plants to the distribution networks of the regional electricity suppliers (oblenergos). The Company’s network includes eight regional power systems, covering the entire territory of Ukraine and employing over 9 thousand people. Every year, trunk power grids of UKRENERGO transmit over 110 billion kWh of electricity. The Company is responsible for the simultaneous operation of the IPS of Ukraine with the power systems of the neighboring countries as well as electricity exports to four EU countries and cross-border electricity flows between the IPS of Ukraine and power systems of three CIS states.  The Company is compliant with the ISO 9001:2015, ISO 14001:2015 and OHSAS 18001:2007 standards.1

Here is the direct output of the release:

Ukrenergo, a state-owned enterprise, advocates for maximum transparency and introduces international best practices - sets up an independent third party company to receive reports of ethics and compliance violations​​. Ukrenergo has entered into an agreement with a specialized company, Ethicontrol , which will process phone calls, emails and messages acting as a guarantor of anonymity. 

"An effective hotline is an important element of the compliance program and one of the most effective tools for detecting and preventing corruption, fraud and ethics violations. The Ukrenergo ethics hotline is the single entry point for all messages, their automatic registration, providing the impossibility to delete or ignore any message, as well as external control by the Supervisory Board, "commented the compliance officer of the State Enterprise" NEC "Ukrenergo" Gleb Bakalov.

In addition to the call center services, Ethicontrol equipped Ukrenergo with software that allows the applicant to anonymously communicate with the office, send video and audio files, monitor the status of reviewing their online report and much more. Previously, Ukrenergo began fully implementing the Compliance Standards of Organization for Economic Cooperation and Development (OECD).

"The transfer of the hotline to outsourcing enhances trust in the line itself and guarantees more confidentiality for employees comparing to the internal hotline. After all, the contractor is not a biased person. We hope that the introduction of the trust line and compliance tool as a whole will strengthen the reputation of the company, improve the corporate culture, more effectively prevent and counteract law abuses, conflicts of interest, non-compliance with standards and norms, which is important for successful integration with ENTSO-E, "- underlined Vsevolod Kovalchuk, Head of SE "NEC" Ukrenergo ".

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Ethicontrol (ethical control) is a global ethics hotline outsourcing service and software for internal investigations. Our integrated platform supports full life-cycle of a report: from registration via contact-center and web-intake up to management conclusions in case management system (SaaS).
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