A whistleblower submits a concern using any of available intake channels (your company's hotline portal, toll-free phone call, smart answering machine, live-chat, chat bot or e-mail).
The information from the web-form is captured into the incident management system and appears there as a new unsolved issue. The message is being escalated directly to an audit committee, in case it contains allegations against the top management.
A company manager reviews the received message and initiates an initial response, assigns team members and investigation work-flow. If necessary, the manager can ask additional questions to anonymous informants within the system.
The investigation team documents the tasks done and keeps the case file in the system. Management monitors pending messages and their status.
Upon completion of the investigation, a final investigation report is compiled automatically and ready for management review.
Investigation results, management's decision and remediation actions are also documented into the case file. As soon as the case status is changed, the system notifies the informant about it.
The whistleblower provides feedback on the results of the investigation, the adequacy of the decisions and actions taken.